1. Introduction
ChaosKey ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
2.1 Information from Twitch
When you authenticate with Twitch, we collect:
- Twitch username and user ID
- Profile picture
- Email address (if provided by Twitch)
- Channel information (for streamers)
2.2 Usage Data
We automatically collect:
- Redemption history (Bits transactions via the Twitch Extension)
- Sound effects and TTS messages sent
- Interaction timestamps
- Device and browser information
- IP address and location data
2.3 Payment Information
All transactions are handled through Twitch Bits via our Twitch Extension. ChaosKey does not process payments directly. Twitch manages all Bits transactions according to their own policies.
2.4 Content Data
- Custom sound effects uploaded by streamers
- TTS messages and settings
- Chat bot configurations
3. How We Use Your Information
We use collected information to:
- Provide and maintain the Service
- Process transactions and redemptions
- Send notifications about your account or transactions
- Improve and optimize the Service
- Prevent fraud and abuse
- Comply with legal obligations
- Communicate with you about updates or support
4. Data Sharing and Disclosure
4.1 Third-Party Services
We share data with:
- Twitch: For authentication and Extension functionality
- Google Cloud: For text-to-speech generation
4.2 Streamers
Streamers can see:
- Usernames of viewers who interact with their channel
- Redemption history for their channel
- Content of TTS messages and sound effects used
4.3 Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal processes
- Enforce our Terms of Service
- Protect our rights or property
- Prevent fraud or abuse
5. Data Security
We implement security measures including:
- Encrypted data transmission (HTTPS/SSL)
- Secure database storage
- Access controls and authentication
- Regular security audits
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your data for as long as:
- Your account is active
- Needed to provide the Service
- Required by law or for legitimate business purposes
Transaction records are retained for accounting and tax purposes as required by law.
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate information
- Deletion: Request deletion of your data
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us through our support channels.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your session
- Remember your preferences
- Analyze usage patterns
- Improve user experience
You can control cookies through your browser settings.
9. Children's Privacy
ChaosKey is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
10. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending an email notification (for significant changes)
12. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt-out of the sale of personal information. We do not sell personal information.
13. European Privacy Rights
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, and data portability.
14. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us through:
- Our website support system
- Our Twitch channel
- Email: support@chaoskey.live
15. Data Processing Legal Basis
We process your data based on:
- Consent: When you agree to use our Service
- Contract: To fulfill our obligations to you
- Legitimate Interest: To improve and secure our Service
- Legal Obligation: To comply with applicable laws